General Terms and Conditions Experiential Exhibition "Cesta v čase"
Preamble
These General Terms and Conditions (hereinafter the "Terms and Conditions" or "T&C") govern the legal relations between the ticket holder and/or user of the website www.cestavcase.sk on the one hand, and the business company Creavia s.r.o., Company ID (IČO): 56210469, Tax ID (DIČ): 2122239339, with its registered office at M. Kukučína 240/3, 96237, Kováčová, Slovak Republic, registered in the Commercial Register of the District Court Banská Bystrica, Section: Sro, Insert No. 49157/S, on the other hand (hereinafter "Creavia s.r.o." or the "Trader").
Place of operation and venue of the Exhibition: Námestie sv. Trojice 9, 969 01 Banská Štiavnica, Slovak Republic.
Article I
Introductory Provisions and Definitions
Creavia s.r.o. sells tickets to an experiential exhibition centered on the history of the town of Banská Štiavnica and mining itself (hereinafter the "Exhibition").
Through the online system available at www.cestavcase.sk/vstupenky, as well as through the point of sale, all parties interested in the Exhibition may obtain information about the Exhibition and subsequently purchase tickets. Points of sale and information about the Exhibition are published on the website www.cestavcase.sk.
For the purposes of these Terms and Conditions:
Ticket: a security document and proof of payment entitling its holder, upon payment of a fee, to enter the Exhibition, or such parts of it as are currently open to the public, on the date and at the time to which the Ticket applies. After that date and time, the Ticket is no longer valid. The Ticket may not be resold, returned for resale, exchanged, or arbitrarily duplicated. Altering, copying, or forging Tickets is contrary to these Terms and Conditions as well as applicable law and may give rise to administrative and/or criminal consequences. Current Ticket prices are published at the Points of Sale and on the website www.cestavcase.sk/vstupenky. The Ticket serves as the holder's proof of purchase.
Ticket Holder: a person who has purchased a Ticket at a Point of Sale or through the website www.cestavcase.sk/vstupenky. The Ticket Holder may not offer the Ticket for resale. The Ticket Holder acknowledges that various forms of recordings (photographs, images, audio and video recordings) may be made in or in connection with the Exhibition, e.g., for artistic purposes and for press, film, radio, and television reporting.
Article II
Method of Purchase, Ticket Requirements and Contractual Relationship
Tickets are purchased and/or reserved via the web portal www.cestavcase.sk/vstupenky by following the guided steps leading the Buyer through the purchase process. The Buyer becomes the Ticket Holder — or a person selected by the Buyer becomes the Ticket Holder — only upon full payment of the purchase price determined according to the current price list. Payment of the purchase price means its crediting in full to the Trader's account, or payment at the cash register at the point of sale.
The Buyer is entitled, only after paying the full purchase price of the ticket, to print it and present it upon entry to the Exhibition. A printed Ticket will be accepted by the Trader only if it is properly, completely, and fully printed in the form sent to the Buyer's specified e-mail address, with a legible, unique QR code. Tickets presented digitally on a mobile device screen upon entry will also be accepted, but only if identical, complete, and intact in the form in which they were sent to the specified e-mail address, with a legible, unique QR code.
Contractual relationship:
Creavia s.r.o. handles the sale of Tickets to the Exhibition and receives funds from interested parties corresponding to the purchase price of the Tickets. By paying the Ticket price, i.e., by purchasing the Ticket, the Ticket Holder enters into a legal relationship with Creavia s.r.o. in connection with the Exhibition. The contract between Creavia s.r.o. and the Ticket Holder is concluded for a fixed term, ending upon the Exhibition visit on the date and at the time to which the Ticket applies.
Article III
Rights and Obligations of the Ticket Holder
The Ticket Holder is entitled to use the Ticket for a single entry to the Exhibition on the date and at the time to which the Ticket applies. Upon leaving the premises where the Exhibition is located, the Ticket also becomes invalid.
The Ticket Holder is obliged to check the Ticket and the details stated on it immediately after paying for the Ticket or receiving it at the Point of Sale, and to promptly report any errors in accordance with these Terms and Conditions.
The Ticket Holder is obliged to keep the Ticket safe. Use shall be considered negligent if a third party could obtain the Ticket without significant effort and by unauthorized means.
By presenting the Ticket upon entry to the Exhibition, the Ticket Holder agrees to the instructions given at the venue and to the operating rules. In the event of non-compliance, the Ticket Holder may be refused further participation in the Exhibition, with no entitlement to a refund of the Ticket price.
Article IV
Cancellation of the Exhibition and Force Majeure
In the event of standard cancellation of the Exhibition by Creavia s.r.o., the funds representing the Ticket price shall be refunded to Ticket Holders without undue delay. Ticket Holders are entitled to claim a refund no later than within 3 years from the planned date of the Exhibition visit. The method of refund will be announced via the website www.cestavcase.sk.
Creavia s.r.o. reserves the right to change the date of, or cancel, the Exhibition due to force majeure, natural disasters, adverse weather conditions, technical breakdowns preventing operation, or decisions of public authorities. If the Exhibition is cancelled for these objective reasons, the Ticket Holder will primarily be offered an alternative date. If the alternative date does not suit the Ticket Holder, or if no alternative date can be set, Creavia s.r.o. will refund the Ticket Holder the full amount paid without undue delay.
Article V
Payment for Tickets
A party interested in the Exhibition may pay for a Ticket via the website www.cestavcase.sk or at a Point of Sale. Payment for selected Tickets may be made:
by payment card over the internet (via a virtual POS terminal),
by payment card or in cash directly at the Point of Sale.
Article VI
Delivery Terms
When paying at the Point of Sale, the Ticket is deemed delivered upon payment and receipt. When paying online by payment card, the Ticket is deemed delivered upon its delivery to the e-mail address specified by the Buyer.
Article VII
Withdrawal from the Contract
Once a Ticket has been purchased for a specific date, it is not possible to withdraw from the contract and request a refund of the ticket price, regardless of whether the purchase was made directly at the Point of Sale or via the website www.cestavcase.sk.
Pursuant to Section 19(1)(l) of Act No. 108/2024 Coll. on Consumer Protection, a consumer may not withdraw from a contract for the provision of services related to leisure-time activities where, under the contract, the trader undertakes to provide such services at an agreed time or within an agreed period. Purchasing a Ticket constitutes the conclusion of a contract for a leisure-time service at a precisely determined time; the Buyer therefore has no right to withdraw from the contract without cause, nor any entitlement to a refund of the ticket price if the Ticket is not used.
In the event of loss, theft, or damage of the Ticket, the Holder must report the event as quickly as possible by e-mail to info@cestavcase.sk or by phone at +421 949 682 268. After verification and a declaration regarding the loss or damage, Creavia s.r.o. may issue a replacement Ticket.
Article VIII
Complaints and Liability
The Trader provides services in accordance with Act No. 40/1964 Coll., the Civil Code, as amended, in conjunction with Act No. 108/2024 Coll. on Consumer Protection.
The Buyer must assert claims for defects in services (a complaint) without undue delay after becoming aware of the grounds for the complaint (i.e., if the service was not provided within the agreed scope and quality). The Trader must examine any complaint submitted and decide on how it will be handled within 3 business days, or in more complex cases, no later than 30 days from the date of submission.
For the purposes of the complaint procedure, the Buyer shall provide their contact details. The Trader is not liable for the Buyer's failure to use the Ticket within its period of validity.
Article IX
Personal Data Protection (GDPR)
The Trader processes Buyers' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection. Personal data is processed primarily to perform the contract (sale and delivery of the ticket) and for accounting purposes.
Detailed information on the processing of personal data, its scope, purposes, and the rights of data subjects (including the right to withdraw consent to marketing cookies) is set out in a separate document, the Privacy Policy, published on the website www.cestavcase.sk.
Article X
Alternative Dispute Resolution and Supervisory Authority
The Buyer (consumer) has the right to contact the Trader with a request for remedy if dissatisfied with how the Trader handled their complaint, or if they believe the Trader has violated their rights. If the Trader responds negatively or does not respond within 30 days, the consumer has the right to submit a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
A list of alternative dispute resolution entities is published on the website of the Ministry of Economy of the Slovak Republic (www.mhsr.sk).
Supervisory authority:
Inspectorate of the Slovak Trade Inspection (SOI) for the Banská Bystrica Region Dolná 46, 974 00 Banská Bystrica 1, Slovak Republic Market Surveillance Department
Article XI
Final Provisions
The Ticket Holder must review the current wording of these Terms and Conditions prior to confirming the purchase of a Ticket. The version of the Terms and Conditions with which the user became familiar prior to purchase shall always apply to that relationship.
All legal relationships are governed by the laws of the Slovak Republic.
Operator's identification and contact details:
Creavia s.r.o. Registered office: M. Kukučína 240/3, 96237, Kováčová, Slovak Republic Place of operation (exhibition): Námestie sv. Trojice 9, 969 01 Banská Štiavnica, Slovak Republic Company ID (IČO): 56 210 469 Tax ID (DIČ): 2122239339 E-mail: info@cestavcase.sk Phone: +421 949 682 268 Website: www.cestavcase.sk
These Terms and Conditions are valid and effective as of 16 July 2026.
This English text is a translation of the original Slovak-language Terms and Conditions, provided for the convenience of visitors. In the event of any discrepancy or inconsistency between the Slovak and English versions, the Slovak version shall prevail.